Cross Cultural Communication Skills

WORKING EFFECTIVELY IN INTERNATIONAL TEAMS

Globalization has led to the rapid connection of internationally based employees from all levels of multinational companies. Where once an employee might have been expected to primarily collaborate with colleagues from his own country, today many people are part of global networks connected with people scattered around the world. Yet most managers have little understanding of how local culture impacts global interaction. Even those who are culturally informed, travel extensively, and have lived abroad often have few strategies for dealing with the cross-cultural complexity that affects their team’s day-to-day effectiveness. The Cross Cultural Communication Program provides a new way forward, with vital insights for working effectively and sensitively with one’s counterparts in the new global marketplace.

WHAT DOES THE PROGRAM ADDRESS?

The essential value of the program is to provide a framework and lens for understanding the underlying reasons why colleagues from different international cultures behave in particular ways – and how they may perceive and react to your own culture. Being aware of ones own natural preferences and being open to understanding and appreciating differences is an essential first step. Even international “old hands” with many years of international experience have given feedback that this program generated significant “aha” moments for them.

Program Format

We have run the CONCHIUS Cross Cultural Communication program successfully thousands of times in both 1-Day and 2-Day formats. In the dynamic and highly participative training participants can acquire new skills and personal insights through an activity based learning process. The program includes Harrison Assessments report and models such as Culture Map and Hofstede are referenced as appropriate. It self-adapts to participants – and is particularly effective if team members from different geographies and cultures can join the same program.

Mindset, Behaviors, Skills and Tools in Focus

• How different cultures prioritize values resulting in culture specific behaviors

• Understand the most common misunderstandings and how to avoid these

• Your own personal preferences and how these match team members

• Cultural expectations around assertiveness and different levels of taking accountability

• Case Studies and Exercises enable insightful learnings and exchanges

• Specific behavioral tips

In this Program, you will learn:

• Develop awareness and understanding of cultural factors – individual , geographic and company culture

• The underlying approach is that improved relationships and workplace performance are created via mutual appreciation and understanding of each other’s core values

• Effective and culturally appropriate methods to act assertively and with accountability in meetings and interactions in an international business setting

• Your personal behavior preferences and how they match with the international team preferences - Harrison Assessments

• How different geographic cultures approach 8 core dimensions - Culture Map

Who should attend

All people who are working in an international team or across international business